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Managing today's fast-changing technologies is a tremendous challenge. At Forensic Technology our Global Customer Services (GCS) Department works together as a team with a shared goal of contributing to world safety by providing customer service to meet all your needs.
Our GCS team provides equipment maintenance and management solutions with unprecedented flexibility to help you optimize technology, utilization, and asset availability throughout the lifecycle of your equipment.
Help is as close as your phone or an email away. Our Global Customer Support staff are available 24 hours-a-day, 7 days-a-week to quickly respond to your request for assistance. Professional Support Specialists are located in our Support Centers around the globe to allow us to utilize ‘follow the sun’ support methodologies so your requests for assistance can be resolved in the most efficient manner via remote connection (directly to your IBIS equipment), or in some cases by dispatching a Certified Field Technician. The Support Specialist will stay in contact with you to make sure you are updated on the resolution progress of your assistance requests.
Our Field Services Department consists of highly-trained, certified and experienced field technicians. Under the supervision of our Field Services Manager, technicians are dispatched to various sites worldwide with schematic diagrams and work instructions to troubleshoot, repair and/or provide preventive maintenance while maintaining a professional relationship with all customer/users.By providing verbal and written reports, reviewing dispatch packages including work instructions and test protocols sheets, we ensure that our technicians are providing quality service.